InFynd
Customer success story · MedTech & Pharma · B2B healthcare data · UK

How a medical device manufacturer reached 4× more verified HCP contacts and cut invalid data by 72%

A growing MedTech company replaced generic hospital lists with InFynd Healthcare's verified HCP contact database, reaching the right cardiologists, radiologists, and procurement leads from day one, with GDPR-compliant data built for B2B sales and marketing.

HCP Intelligence Dashboard Live
18M+
Verified
75+
Specialties
95%
Accuracy
Specialty coverage
Cardiology92%
Radiology78%
Physical medicine64%
Ophthalmology51%

The Impact in Numbers

More verified HCP contacts reached

−72%

Invalid & undeliverable contacts

<4%

Email bounce rate (was 21%)

+38%

Qualified clinical meetings in one quarter

3

New specialty verticals opened

Key Results

01

Reached 4× more verified specialist and procurement decision-makers across target hospital networks

02

Dropped email bounce rates from 21% to under 4% using GDPR-compliant healthcare data

03

Expanded outreach into cardiology, radiology, and physical medicine without building lists in-house

04

Cut invalid and undeliverable contacts by 72% by replacing static lists with continuously verified HCP contact data

05

Increased qualified meetings with clinical and procurement stakeholders by 38% in a single quarter

06

Freed the commercial team from manual research, putting focus on conversations, not data cleanup

The challenge

Generic healthcare data wasn't built for B2B sales and marketing

The commercial team needed to reach specialist physicians, department heads, and procurement leads, not just anyone in a hospital. Their existing mix of purchased lists and manually-researched contacts couldn't deliver that precision.

01

HCP contact data decayed faster than they could refresh it

Healthcare professionals change roles, practices, and hospital affiliations frequently. Lists accurate at purchase were noticeably stale within months, wasting budget on dead contacts and inflating bounce rates.

02

No way to target by specialty, role, or site of care

Generic data identified that someone worked in healthcare, not whether they were a cardiologist contact, a radiology department head, or a procurement lead with real purchasing authority.

03

Compliance pressure on every outreach touchpoint

B2B healthcare marketing carries a higher compliance bar than typical outreach. The team needed GDPR-compliant HCP data they could stand behind, not just a checkbox at the point of purchase.

04

Manual list-building was slowing the product launch

Building a verified HCP contact database in-house meant hours of manual research per list with no reliable accuracy check at scale, directly delaying the go-to-market timeline.

"We didn't need more data. We needed the right data. Generic contacts told us someone worked in a hospital. We needed to know they were the cardiologist or the procurement lead who'd actually evaluate our device."

Director of Commercial Strategy
Medical Device Manufacturer
The solution

Verified HCP contact data, filtered by specialty, role, and region

InFynd Healthcare replaced fragmented, generic lists with a single GDPR-compliant HCP data platform, giving the team accurate, targeted contacts across cardiology, radiology, and physical medicine without any manual research.

01

Verified HCP contact database

What it does

18M+ verified healthcare professional contacts across 75+ specialties, each enriched with multi-channel contact details for sales, marketing, and recruitment teams.

How it was used

Target lists built directly from pre-verified specialist pools in cardiology, radiology, and physical medicine, with no starting from scratch and no manual research.

Impact

  • 4× more verified specialist contacts reached
  • 3 new specialty verticals opened with zero list-building effort
02

Targeted HCP data filtering

What it does

Filter verified contacts by specialty, seniority, role, hospital or practice type, and region, built for highly targeted B2B healthcare outreach.

How it was used

Campaigns segmented by clinical role and procurement authority so messaging matched each audience, clinical value for physicians, commercial ROI for buyers.

Impact

  • Right message delivered to the right HCP role
  • Procurement and clinical tracks engaged separately and effectively
03

Decision-maker and procurement mapping

What it does

Identifies executive and strategic decision-makers from 2.1M+ healthcare leadership contacts alongside clinical specialists.

How it was used

Procurement leads and department heads mapped hospital by hospital alongside specialist physicians, shortening the path from first contact to purchasing conversation.

Impact

  • 38% more qualified meetings with clinical and procurement stakeholders
  • Shorter, clearer path from first touch to evaluation
04

GDPR-compliant data methodology

What it does

Multi-source aggregation, AI-driven validation, and manual verification maintain 95%+ accuracy on a rolling 90-day refresh cycle, built to GDPR and healthcare-specific compliance standards.

How it was used

Every contact verified before campaigns launched, giving the legal and compliance team confidence to approve outreach without lengthy review cycles.

Impact

  • 72% fewer invalid or undeliverable contacts
  • Bounce rate dropped from 21% to under 4%
  • Faster internal compliance sign-off on every campaign
Specialties covered

Accurate contact data across every major healthcare specialty

InFynd Healthcare's verified HCP contact database spans 75+ specialties, giving B2B sales, marketing, and recruitment teams a single source of compliant data for any outreach campaign.

CardiologyRadiologyPhysical medicineDentistryOphthalmologyPharmacyFamily medicine / GPMental healthNursingVeterinary+ 65 more specialties
Key takeaways

What made the difference

Precision beats volume in B2B healthcare outreach

A focused HCP contact database filtered by specialty and role consistently outperforms a large generic list, in response rates, qualified meetings, and compliance confidence.

GDPR-compliant data removes the internal bottleneck

When compliance is built into the data source, legal sign-off is faster, not slower. That alone shortens time-to-launch in heavily regulated healthcare markets.

A 90-day refresh cycle keeps pipeline healthy

HCP contacts change roles and affiliations often. Continuously refreshed data means you're always targeting people still in the role, not contacts that moved six months ago.

Ready to reach the right HCPs?

Build a verified HCP contact database for your next campaign

Accurate, GDPR-compliant data across 75+ specialties, filtered by role, specialty, and region. No manual research, no compliance guesswork.

  • GDPR-compliant HCP data
  • 75+ specialties covered
  • 95%+ verified accuracy