Anti-Spam Policy

Prominent Contact Limited, trading as InFynd (“InFynd”, “we”, “us” or “our”), is committed to responsible, transparent and lawful electronic communications.

This Anti-Spam Policy applies to email marketing, promotional communications and other electronic commercial messages sent by or on behalf of InFynd in connection with our website, products and services.

We respect the privacy, preferences and communication choices of recipients. Our aim is to ensure that our marketing activities are relevant, responsible and consistent with applicable anti-spam and data protection requirements.

InFynd strictly prohibits advertising or promoting infynd.com, its products or its services through unsolicited bulk email.

We do not authorise the use of unsolicited bulk email campaigns to advertise our business, generate leads, promote our services or direct recipients to our website.

We also prohibit employees, contractors, marketing agencies, affiliates and other service providers acting on our behalf from conducting such activities.

We do not permit our brand, website, email domains or business identity to be used in connection with deceptive, misleading or unauthorised email marketing.

Any suspected violation of this policy will be reviewed and appropriate corrective action will be taken.

All email marketing conducted by or on behalf of InFynd must comply with applicable laws, regulations and our internal marketing standards.

Consent and lawful contact

We will send marketing communications only where we have the required consent or another valid legal basis permitted by applicable law. We will assess the relevant requirements based on the recipient’s location, the type of recipient and the nature of the communication.

Where consent is required, it must be obtained before marketing messages are sent. We will maintain appropriate records of consent and other relevant permissions or legal-basis assessments.

Mailing lists and data sources

We will use mailing lists responsibly and take reasonable steps to ensure that contact information is appropriate for the intended communication.

We prohibit the use of lists obtained through unlawful means, deceptive practices or unauthorised access. We will not knowingly use contact data in a manner that violates applicable privacy, data protection or electronic marketing laws.

Where third-party data or marketing lists are used, their suitability and lawful use must be assessed before a campaign is launched.

Sender identification and transparency

Marketing emails must accurately identify the sender and must not use misleading sender names, deceptive subject lines or falsified routing information.

Messages must provide sufficient information for recipients to understand who is contacting them and why. Where required by applicable law, they must also include the sender’s valid contact details and relevant business identification.

Unsubscribe requests and suppression

Marketing emails must provide a clear and accessible way for recipients to unsubscribe or opt out of future marketing communications.

We will process unsubscribe requests promptly and within the timeframe required by applicable law. Recipients who opt out will be added to the relevant suppression records to prevent further marketing messages of the same type, subject to limited communications necessary to administer their preferences or comply with legal obligations.

We will not require recipients to provide unnecessary information or pay a fee to unsubscribe.

Campaign monitoring

We may review campaign activity, complaints, delivery indicators, unsubscribe rates and other relevant signals to identify potential policy violations.

Where concerns arise, we may pause campaigns, suspend access to marketing systems, investigate the source of the activity or take other appropriate corrective action.

Any marketing agency, contractor, affiliate, data provider or other service provider acting for or on behalf of InFynd must comply with this Anti-Spam Policy and all applicable laws.

Third-party providers must:

• Use contact data only for authorised and documented purposes.
• Obtain and maintain required consent or establish another applicable legal basis before sending marketing communications.
• Use accurate sender identification and transparent messaging.
• Honour unsubscribe requests and applicable suppression lists.
• Protect personal data and prevent unauthorised use or disclosure.
• Maintain appropriate records and cooperate with compliance investigations.
• Refrain from sending unsolicited bulk email advertising or promoting InFynd.

InFynd may investigate suspected non-compliance and suspend campaigns, restrict access, terminate relevant service arrangements or take other appropriate action where a violation is identified.

Engaging a third party does not remove our responsibility to take reasonable steps to oversee marketing activities conducted on our behalf.

If you believe you have received unsolicited or misleading email advertising that promotes InFynd, uses our name or website without authorisation, or otherwise violates this policy, please contact us using the monitored abuse-report channel below.

Monitored abuse-report email: support@infynd.com

Website: https://infynd.com/

When reporting suspected abuse, please include the sender’s email address, the subject line, the date received and any relevant details. If possible, include the original message or its full email headers to help us investigate.

Please do not include passwords, payment card information or other unnecessary sensitive information in your report.

We will review reports, investigate where appropriate and take reasonable steps to address confirmed violations. Depending on the circumstances, this may include stopping the relevant activity, removing affected contacts from marketing lists, reviewing a provider’s conduct or implementing additional safeguards.

We cannot guarantee a particular investigation outcome or response time in every case, but we will handle reports responsibly.

This policy is owned by Sivakumar M, IT Administration, Prominent Contact Limited, who is responsible for policy ownership and coordination of appropriate reviews.

The responsible owner works with relevant teams to oversee the policy, coordinate investigations into suspected violations and review marketing practices and third-party arrangements where appropriate.

We will review and update this policy when necessary, including when our business practices change, relevant technologies evolve or applicable legal and regulatory requirements are updated.

Any revised version will be published on this page with an updated revision date.

For questions about this policy or to report suspected abuse, contact support@infynd.com.

Customers and users must not use contact data obtained through InFynd for:

• Sending unsolicited, deceptive, fraudulent or misleading email communications.
• Conducting phishing, impersonation or fraudulent marketing activities.
• Distributing malware, harmful links or malicious content.
• Selling, reselling, redistributing or sharing contact data without proper authorisation.
• Using contact information for unlawful, discriminatory or harmful purposes.
• Circumventing applicable email marketing, privacy or data protection requirements.

InFynd reserves the right to investigate suspected misuse, restrict access, suspend accounts or take appropriate action where violations are identified, subject to applicable agreements and laws.